F999 Support and Media Contact

Press Email

Use this address for media coverage, interviews, and quotes; usually a response within 12 hours, and 24 hours for complex requests

• Email: [email protected]
• Priority: News, Reports, Interviews
• Response: 12-24 hours

Direct Call

If a brief is needed, call during Dhaka office hours for faster coordination, especially from 10:00 to 17:00.

• Phone: +880 1XX XXX XXXX
• Location: Dhaka, Bangladesh
• Time: 10:00-17:00

Social Media Monitoring

Public mentions, brand mentions, and urgent notices are seen here; small updates often receive a response within 2 hours

• Subject: Public Disclosure
• Speed: Within 2 hours
• Record: Written Follow-up

Press Kit

Brand timeline, service summaries, and recent notes are here; these are most useful for creating new coverage

Brand Asset

Logo, colors, and usage guidelines in one place; this saves the art team or editors about 5 minutes

Executive Profile

If speaking with a speaker or for an interview, you can know in advance who you will talk to; a short bio and role summary are provided

General Support

Use this channel for account, login, and app issues; questions related to bKash, Nagad, and Rocket also go here

Bangladeshi User Support

Users from Dhaka, Chittagong, and Sylhet often ask about local settings; sending a short message helps when the network is slow

How fast are replies?

Usually a first reply within 12 hours; on busy days it may take 24 hours, but urgent news requests are prioritized

What information to send first?

Send the organization name, publication time, and a 1-line summary of the question; this helps the right team understand the matter in 5 minutes

Is Press Usage Different?

Yes, press requests are not the same as regular F999 Contact; coverage, quotes, and verification-related questions go to a separate queue